Case Study

Cisco Phone System Workforce Provider

Challenge / Scope

• Integrate third-party workforce management systems (Verint and Nice IEX) with Core Product (VIM 9.1)
• Work with limited documentation
• Client budgeted 6 months for delivery

The Outcome

• Delivered successfully 3 months ahead of schedule
• Successfully integrated scheduling and forecasting systems
• Reverse engineered Cisco phone system integration

Key Services Provided

• Reverse engineering of undocumented systems
• SSIS job development
• System integration between multiple platforms
• Data migration

---

Interested in discussing any points raised in this case study?

Contact us today and speak to one of our team who will be happy to assist you with your enquiry.

View All Case Studies