All plans include proactive monitoring, expert support, and the peace of mind that comes from 13+ years of specialist experience.
Essential Care
A professional safety net for smaller organisations with one or two database instances.
Please contact for a quote.
Proactive monitoring (business hours)
Monthly health check report
Backup verification & alerting
4 hrs/month remote support
4-hour critical response (business hours)
Annual security & performance review
Email support
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Professional Care
Our core MSP plan for growing organisations with more complex infrastructure or compliance needs.
Please contact for a quote.
Everything in Essential, plus:
7-day monitoring (inc. weekends)
12 hrs/month remote support
Quarterly performance optimisation
Query & index tuning
Monthly backup restore testing
2-hour critical response (7 days)
Patch & update management
Basic DR planning & testing
Named point of contact
Enterprise Care
For mission-critical environments where downtime simply is not an option. 24/7 coverage included.
Please contact for a quote.
Everything in Professional, plus:
24/7 monitoring & on-call response
24 hrs/month remote support
P1 response within 1 hour (any time)
Full DR design & bi-annual testing
Azure / cloud cost & architecture reviews
ETL & data pipeline monitoring
Capacity planning & roadmap advisory
2 on-site visits per year included
Priority queue access
Bespoke Retainer
A dedicated fractional DBA retainer for complex, large-scale or transformational environments.
Please contact for a quote.
Scoped to your requirements.
Everything in Enterprise, plus:
Dedicated day block (4–8 days/month)
Architecture & roadmap ownership
Migration & project work included
Vendor & cloud procurement advisory
On-site visits as required
Citus, VLDB & multi-region support
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